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News And Announcements
2011/04/20: Released Hot Help Desk V2.0 (Build 7)
If a technican reply a ticket and attach a file, now the file will be as attachment of the email notification sent to customer.

Posted On:4/20/2011 11:47 PM
2009/05/26: Released Hot Help Desk V2.0 (Build 6)

Premium Hosted Edition Disk Space has been upgraded. Now extend the disk space of Premium Hosted Edition to 100M. If you hope to get more disk size, please contact us.

Posted On:10/9/2009 6:26 PM
2009/05/26: Released Hot Help Desk V2.0 (Build 5)

Locate default department first when submit new ticket, and department displayed at alphabetical order.
Load last selected filter for  technician and adimistrator when view tickets.

Posted On:5/26/2009 3:58 AM
2008/09/29: Released Hot Help Desk V2.0 (Build 4)

Add the function to search resources in Knowledge Base or Download for clients

Posted On:9/29/2008 7:57 PM
2008/07/16: Released Hot Help Desk V2.0 (Build 3)

Improve compatibility with FireFox browser !

Posted On:7/16/2008 4:09 AM
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