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Posted On: 8/25/2007 4:42 PMModified On:8/25/2007 4:42 PMVisited Number:3470

Can Hot Help Desk create tickets from e-mails?

Yes! Hot Help Desk fully supports the POP3 protocol for retrieving e-mails, and automatically turns them into support tickets for you. No longer will you be stuck copying and pasting from your e-mail to your support system. Customer and support staff can even append to existing tickets by simply responding to any of the e-mail notifications Hot Help Desk sends out.