We can retrieve password for you, but you need provide us your Username, Security Question, Security Answer and Email which is filled in Personal Profile page.
Your initialization Security Question: How about weather?
Your initialization Security Security Answer: Good
If you forget your email, you may request your Admin access the URL http://www.hothelpdesk.com/Admin/Technician.aspx to search!
BTW, only after login into system, a tech or admin can change his or her password and security question and answer.