The Hot Help Desk offer two editions, installation edition and online edition. With installation edition, you can download and install the software package on your web server, and partially customize Hot Help Desk to look more like your web site, you can access it with your domain. With online edition, you can apply a help desk on our server, and store data in our database. In such circumstances, you needn't purchase new domain, nor new hosting. what you need to do is just visit it.