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Posted On: 4/22/2008 3:51 AMModified On:8/5/2008 3:50 AMVisited Number:2797

How to setup for retrieval support tickets which is submitted via email?

1. Input correct settings such as Email Address Of Help Desk (for example , POP3, SMTP, etc.  at

2. To test it, you can send a email to the address (for example

3. After half of hour, if you can see the email content at, it means it's OK!

Note: You are sure that your email is not blocked by your email (for example spam settings.