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Posted On: 5/12/2008 3:09 PMModified On:8/5/2008 3:47 AMVisited Number:3009

How can a technician get a email notification when a customer leaves a ticket?

1. Input correct settings such as Email Address Of Help Desk (for example , POP3, SMTP, etc.  at

2. Go to the webpage and switch to Person Information tab then check the item Accept email notification if guest submit or reply ticket